Shipping policy
Destinations, Processing and Delivery Estimates
Hoop Jersey House serves basketball fans with licensed NBA jerseys for youth and adult supporters. Orders move through processing and then carrier transit, so total time reflects both stages together rather than transit alone.
Shipping destinations: CA, US.
Orders are processed within 72 hours.
Estimated transit time: 5–8 business days.
Free shipping.
Tracking Your Parcel
When the carrier makes tracking available, the store shares what can be provided by email. Scan updates depend on the carrier and service used, and a short gap between scans is a normal part of transit.
When a carrier provides a tracking reference, we will share the available reference and tracking instructions by email. You can also email us with your order reference to ask for the latest available shipment information. A carrier scan can take time to appear; the absence of a new scan alone does not establish that a parcel is lost. Tracking availability depends on the shipping service and is not guaranteed for every parcel.
For the latest available shipment information you can email with your order reference at ncwuhyhjc@outlook.com.
Delays, Lost Parcels and Delivery Problems
If something does not go to plan, the store will work with the carrier information available and discuss practical next steps with you. Please keep packaging you still have and share helpful detail about what arrived.
If dispatch cannot take place within the promised processing time, we will notify you, give the revised date or explain that it is not yet known, and offer a choice to wait or cancel the unshipped goods for a prompt full refund, including related shipping charges. We will obtain consent to further delay where required; if consent is required and not given, we will cancel the unshipped goods and refund promptly. For a parcel that is late after dispatch, appears lost or arrives damaged, email us so we can investigate with the carrier and arrange an appropriate replacement or refund; a carrier investigation does not remove your mandatory rights. Please report visible damage promptly, retain any packaging you still have and share helpful photos if possible. If an address is incorrect, contact us immediately; after dispatch, a correction or redirection may not be possible. We will discuss available options and obtain your agreement before any optional redelivery charge. We do not impose an automatic forfeiture of your payment for an address error.
Checkout Total and Cross-Border Charges
The price you see before you pay is intended to be clear, and any additional carrier or customs amounts only apply where they were disclosed and not already collected. If you receive an unexpected payment request, contact us so we can help clarify it.
The amount shown at checkout is the amount charged by this store. Any taxes collected by us must be displayed before payment. For a cross-border shipment, the recipient is responsible for import duties, import taxes and carrier customs-clearance charges only where that responsibility was disclosed before purchase and the charges were not already collected at checkout. Customs or the carrier may collect such disclosed charges. We do not add undisclosed fees after an order is placed. Contact us if you receive an unexpected request for payment so we can clarify it.
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