Refund policy
Return Window and How It Is Counted
Our change-of-mind approach is designed to give basketball fans time after delivery to check fit and choice of player jersey. The deadline focuses on getting in touch rather than on return transit, so you do not need to have the parcel back to us by the deadline date.
Return or refund requests may be made within 30 days.
The return request window starts when each item is delivered and lasts for 30 calendar days after delivery. The deadline is for contacting us, not for the parcel to reach us. This change-of-mind window does not limit any rights that apply to faulty, damaged or incorrectly supplied goods.
Condition Requirements and No Category Exclusions
To keep returned jerseys resellable, please review the condition expectations before wearing or washing your purchase for anything other than a quick inspection. Keeping tags and packaging where possible helps the inspection go smoothly.
For a change-of-mind return, the item must be unused, unworn and unwashed, with its original tags, accessories and included parts. Please retain the original product packaging where reasonably possible and package the item securely. Provide an order reference or other proof of purchase. These conditions do not prevent you from reporting a defect or an incorrect item after opening or reasonably inspecting it.
No product category is automatically excluded from ordinary returns, and discounted items are not automatically final sale. Ordinary returns must meet the condition requirements above. We do not charge a restocking fee. Your rights concerning defective, damaged or incorrectly described goods remain unaffected.
How to Request a Return and Return Postage
Email is used to arrange returns so the correct destination can be confirmed and your order identified. Please obtain instructions before sending anything back, and keep your postage receipt until the matter is resolved.
Email us with your order reference or other proof of purchase, the item you wish to return and the reason for the request. Please obtain return instructions before sending a parcel so we can identify the order and confirm the correct destination. For damage or an incorrect item, photographs can help us assess the issue, but a photograph is not an absolute condition for a valid claim. Contact us if you cannot provide one. Keep your return postage receipt until the matter is resolved. This process does not override any mandatory consumer rights.
You can reach us at ncwuhyhjc@outlook.com and our listed address is 5674 Highway 290, Ponderosa NM 87044, United States.
The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.
Refund Timing and Refund Method
Once a return arrives, the store aims to review it promptly and then move an approved refund forward without unnecessary delay. Bank processing after initiation depends on your provider, so timing can vary after we send the refund.
We aim to inspect a returned item and tell you the outcome within 5 business days of receiving it. Once a refund is approved, we will initiate it within 5 business days. Your payment provider controls posting to your account; this often takes a further 5–10 business days, but it can vary. Contact us if a refund has not appeared after that period so we can check its status. Where applicable law requires a faster refund, that requirement takes priority.
Approved refunds are sent to the original payment method; store credit is not substituted without your agreement. For a change-of-mind return, the original outbound shipping charge is not refunded unless required by law. If the whole order is returned because it was faulty, damaged or incorrectly supplied, we also refund the original standard shipping charge. For an affected part of an order, we assess any shipping refund fairly in light of the issue and applicable law. Free outbound shipping has no refundable shipping charge.
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